Gathering, Handling of and Responding to Field Data

There are numerous ways to obtain information about your product's performance in the field, including customer feedback, sales force commentary, competitive comparisons, warranty information and accident reporting.  A rapid information exchange is critical to the success of your product, its safety record, and its defense in litigation.

Once information is gathered through these channels, it must be acted upon promptly and with consistency.  The response to this feedback may include recalls and other product improvements.

Product Liability Solutions, LLC can aid you in establishing the channels for gathering the necessary information and developing procedures for appropriate response.

See also:  Accident Investigation and Record Keeping

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